EMAIL-BOT WITH AI AND QNA FOR FRESHDESK-FRESHWORKS

Technidoo is specialized in bot and cognitive solutions for automated customers communications.

This bot helps you to optimized your customer support. Incoming mails are checked against a knowledge base/QNA and will answers questions directly. If there is no match, we can generate a freshdesk ticket or our artificial intelligence can check the context and will forward the task to experts or can take the conversation.

Advantage:
– reduce incoming tasks
– agents can focus on real the big elefants
– being innovative
– be scalable

Channels:
– Email
– Webchat, Skype, Skype4Business, Slack, Microsoft Teams, Groups, Telegram, FB Messenger on request.

Sample data: Copy and mail to fresdeskqna @ technidoo.com

Howdy,

Can I use a vanity URL for my customer portal ?

Can my customers submit tickets from the support portal?

How is the weather in San Francisco?

Best,

Holly