EMAIL-BOT WITH AI AND QNA FOR FRESHDESK-FRESHWORKS
Technidoo is specialized in bot and cognitive solutions for automated customers communications.
This bot helps you to optimized your customer support. Incoming mails are checked against a knowledge base/QNA and will answers questions directly. If there is no match, we can generate a freshdesk ticket or our artificial intelligence can check the context and will forward the task to experts or can take the conversation.
– reduce incoming tasks
– agents can focus on real the big elefants
– being innovative
– be scalable
– Webchat, Skype, Skype4Business, Slack, Microsoft Teams, Groups, Telegram, FB Messenger on request.
Sample data: Copy and mail to fresdeskqna @ technidoo.com
Can I use a vanity URL for my customer portal ?
Can my customers submit tickets from the support portal?
How is the weather in San Francisco?